We have a dedicated team that looks after your entire Teekit experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Teekit app to speak to our customer service team and report any issues.
You can also contact us at admin@Teekit.co.uk.
You can contact our Customer Service team via the Help function in the app and we’ll do our best to make sure you get all the items you want added to your order.
Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Teekit app.
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
To check where you are, your rider might call you using the Leeds phone number 01134679062. It’ll really help your rider if you can keep your phone close and answer these calls if you get one.